Arrowhead Water
Arrowhead Water Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Arrowhead Water has a 1.4 star rating from 5 reviews; overall sentiment is negative with reports of poor customer service, delivery failures, contaminated or bad-tasting water, and high price levels.
Key Takeaways for Future Customers
- Check recent Arrowhead Water reviews before subscribing to auto-ship or Ready Refresh delivery.
- Expect potential issues with billing and refunds and confirm return policies.
Negative Feedback / Risk Areas
- Frequent customer service failures and unresponsive support causing unresolved Arrowhead Water customer complaints.
- Delivery reliability problems, wrong addresses, and subscription/auto-ship charge issues.
- Reports of foul smell or bad taste and requests for refund after contamination.
Positive Feedback
Some customers note great water and reliable delivery in isolated cases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Arrowhead Water has a 1.4 star rating from 5 reviews; overall sentiment is negative with reports of poor customer service, delivery failures, contaminated or bad-tasting water, and high price levels.
Key Takeaways for Future Customers
- Check recent Arrowhead Water reviews before subscribing to auto-ship or Ready Refresh delivery.
- Expect potential issues with billing and refunds and confirm return policies.
Negative Feedback / Risk Areas
- Frequent customer service failures and unresponsive support causing unresolved Arrowhead Water customer complaints.
- Delivery reliability problems, wrong addresses, and subscription/auto-ship charge issues.
- Reports of foul smell or bad taste and requests for refund after contamination.
Positive Feedback
Some customers note great water and reliable delivery in isolated cases.
Media from reviews
Mira Loma, California
Sweet Jesus tastes like it's coming from the faucet.
To whom it may concern I bought 2 cases of arrowhead water, 32 oz.And both cases taste like they came from the faucet bottle straight from the source. Yeah, the faucet, I'm so disappointed.
Indio, California
Complaint
Every bottle we buy at Costco or Ralphs is deformed on the bottom and will not stand up straight, falls over, and leaks.
- Will not use any more after many years
Preferred solution: An explanation as to what has happened and why the bottles are no longer good
Horrible service, unable to get connected via phone, on line its a joke. Log in window works when it wants. Delivery date keeps changing but does not get delivered.
Delivery dates keep getting changed and still no delivery.
Just Deliver the water when you say you will.
User's recommendation: Run from Arrowhead and sparkletts !!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived two foul smelling contaminated water in two separate 35 pack cases
- - Arrowhead water from Walmart smelled foul.
- - More foul bottles were found and sickness occurred; I plan to contact the FDA and lawyers.
I have reached out to Arrowhead on multiple occasions, I usually love there products but about four months ago I bought a 35 pack of Arrowhead water from Walmart with at least one or more foul smelling bottles, so I called the consumer complaint line and was completely blown off and told to take it back to the Walmart that I bought it from for a refund, my concern was that my fiancé and I both drank the stagnant sewage smelling water and was afraid for our health and communitys health as well, since I didnt get anywhere by reaching out, I blew it off as maybe being a fluke thing, well low and behold I have come across more foul smelling Arrowhead water again that I bought just a few days ago and both have gotten sick this time with severe stomach pains and I cannot even seem to get through to their customer service for a response, I am going to be patient for a few more days before I reach out to the FDA as well as my lawyers, I am so glad I saved the sample bottle for testing, hopefully I can help protect the public as well as ourselves, on top of that I did take this bottle to the Walmart that I had bought it from and they were telling me that Arrowhead did not want to take responsibility and just trying to blow it off and pass the blame, so Ill glad that Walmart is on our side as well.
User's recommendation: As far as proof of purchase Walmart can verify by my debit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to contact someone, anyone regarding an isdue
- - The Ready Refresh site won't accept three credit cards.
- - Ten delivery attempts to a new address failed; four agents couldn't resolve it.
Ready Fresh said one of their representatives would contact me within 24 hours to resolve my issue. No one ever did.
My wife opened an account under her name and tried to get Arrowhead water delivered yet again, because she thought thrre was something I was doing wrong. My credit is very good. Her credit is GREAT. FLAWLESS.
She tried 3 times and it came back each time " Invalid Credit Card". It became hilarious at this point to me. She was very upset. We gave up.
Reliable future customers rejected & humiliated. My only hope is that Arrowhead Water finally wises up and figures out Ready Fresh was a HORRIBLE idea and probably is the great contributor to their sinking water delivery sales.
They just don't have it together. If they turned us down, I'm sure we're not the only customers with great credit that Ready Fresh totally blew it on.
The Ready Refresh site won't accept any of my 3 credit cards. I have spoken to 4 customer service agents and can't get the problem resolved. My credit cards are perfectly valid with plenty of available credit. Just for a hoot, we had my wife create a new account and give it a try.
I had my doubts and sure enough, it rejected all of her credit and debit cards too, and her credit score is much higher than mine!! I write you this to let you know there is a problem with your Ready Fresh operation and it is losing you money and valid customers.
I'm sure we're not an isolated case. I would look into this, because our credit is perfectly fine as we own our house and have few bills and we are trying to give your company our hard earned money, but it seems, Resdy Refresh doesnt want our money..
Thank you,
Beyond Frustrated,
Andre Berry
- Great water
- Ready refresh distribution is horrible
Preferred solution: Deliver product or service ordered
User's recommendation: If you try using Ready Refresh and your credit comes,back "invalid" let Arrowhead know that Ready Refresh is losing them business.
Change delivery amount
I want to have 4 bottles delivered on a regular basis . I have cancelled aug 23 delivery . I have waited for rep two times and been disconnected !!!
Preferred solution: Cancel delivery and modify order to 5 bottles each time
User's recommendation: Don’t bother
Burlingame, California
I’m not a customer. But they keep delivering 5 gal. bottles. I call and they commit to pick them up and they never show up. Incompetent ***
6 calls/no help, i am not a customer, you keep delivering bottles to my house and you refuse to pick them up, I'm pissed!
User's recommendation: Don’t do business with these idiots.
Bad water
The water that I got from the Target store in Riverbank California tastes terrible. I even tried to refriderate it but it still is awefu
- Terible taste
Preferred solution: Full refund
User's recommendation: Don't drink it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Manhattan Beach, California
Unauthorized Charge
- - Cancelled service in July; account closed after several emails.
- - Charges resumed in December after moving; $77 billed for water to the old address.
I was a customer for several years, then cancelled service in July. It took several emails to customer service to get them to close the account.
Then 4 months after I moved, they started charging me again in December. They delivered water to my old address and charged me $77. I called customer service and was disconnected by them after being on hold for an hour.
No luck with email response either. Absolute disaster!
- Reliable delivery
- Poor customer service
Preferred solution: Full refund
User's recommendation: Find another water delivery service
Cancel my account
Delivery too much water to my house and wouldnt take them back,called customer services and nothing happen
- Poor customer service
Preferred solution: Let the company propose a solution
Lost credit card
- - Called the wrong 800 number and was connected to the credit union.
- - The credit union staff was pleasant and gave me the correct 800 number.
No complaint - issue was I called the wrong 800 and got connected to the credit union. After we determined what I had done the credit union lady was very pleasant and provided me with the correct 800 number.
Preferred solution: Nothing
User's recommendation: Call the correct number
San Jose, California
Need new water dispenser
- - No one has gotten back to us.
- - Water orders keep getting pushed back.
- - We have been out of water for over a week and deliveries have moved.
No one has gotten back to us, plus anytime we order water they continue to push the days back. Wqe have been out of water for over a week now.
Supposed to be here Monday, then Tuesday and now Thursday. Not good.
Cancel my account
- - Can't reach Arrowhead for four weeks; calls and emails go unanswered.
- - Late fees charged despite no contact.
Ive been trying to get a hold of arrowhead for for four weeks nobody was seems to want to answer the phone or return emails and theyre charging me late fees but theyre not picking up the phone or wanting to call back
Preferred solution: Full refund
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BPAs in Arrowhead and Sparklettes bottles
- - 3and 5-gallon jugs bear the number 7 recycling symbol.
- - BPA may be toxic and accumulate; FDA approval does not reflect health expert approval.
3&5 gallon jugs have the number 7 on the recycling symbol, the worst for BPAs which are toxic to the body. Our whole society relies on these water bottles at work and at home.
I Called both companies, both stated that the level of BPAs are FDA approved, however, low levels of BPAs accumulate in the body. Just because something is FDA approved doesn't mean it is approved by the health community or experts.
They need to change for consumer safety. See expert news clip regarding this issue in detail at MSN!
http://www.msnbc.msn.com/id/2113****/vp/2402****#2618****
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Terrible service